Terms and conditions

01.Operator and eligibility

coursebuilder is operated by coursebuilder (“we”, “us”, “our”). These terms govern your access to the service. By creating an account or using the service after being given an opportunity to read these terms, you agree to them. Our Privacy Notice explains how personal data is handled; acknowledging that notice does not replace consent where consent is required.

You must have legal capacity to enter this agreement. Account holders must be at least 18, unless an organisation, parent or guardian with lawful authority arranges and supervises the minor’s use and accepts responsibility for that use. If you act for an organisation, you must have authority to bind it and follow its policies.

02.Accounts and security

Provide accurate account information, keep it current and protect your credentials. Use a strong, unique password and do not share your account or another person’s registration code without permission. Promptly report suspected unauthorised access to [email protected]. You are responsible for activity you authorise and for loss caused by your failure to take reasonable care of your credentials; this does not remove our responsibility for our own acts or omissions.

03.The service and your review

The service supports educational content creation, editing, AI generation, moderation, previewing, publishing and export. Features depend on your role and the available configuration. You are responsible for checking the accuracy, accessibility, suitability and legality of material you teach, publish or export, including its suitability for the intended learners.

A workflow status, moderator approval or successful export is not a certification of legal compliance, copyright clearance, accreditation or educational quality. No particular learning outcome, regulatory approval or compatibility with every learning platform is promised. Test exported content in its intended platform before using it with learners.

04.Your content and permissions

You retain ownership of material you submit and any rights you may have in your course and AI output. You give us a non-exclusive, worldwide, royalty-free licence to store, copy, process, transmit, format and display that material only as needed to operate, secure and maintain the service, provide support, comply with law and carry out your generation, review, publishing and export instructions. Service providers may process it for those purposes as explained in the Privacy Notice. This licence does not transfer ownership to us or allow unrelated commercial reuse of your content.

The licence ends when your content is removed from active systems, except for copies reasonably retained for backups, legal duties or resolving disputes. It does not revoke copies others already lawfully received through your sharing or exports.

Only submit material you own or are authorised to use, including text, images, recordings, trademarks, personal data and confidential information. Obtain any permissions and notices required for the intended processing and sharing. Using a source for education does not automatically remove copyright or confidentiality obligations.

05.AI-assisted features

AI output can contain factual errors, invented sources, bias, outdated information or material similar to another person’s work. We do not guarantee that output is accurate, unique, eligible for copyright protection or free from third-party rights. Check facts, citations, permissions, assessments and instructions before relying on, teaching, publishing or exporting it. AI output is not a substitute for qualified legal, medical, financial or other professional advice.

When you request generation, your instructions and relevant course content or selected reference excerpts may be sent to the configured AI provider, as described in the Privacy Notice. Do not submit sensitive personal data or children’s personal data to AI features. Only submit other personal or confidential information if it is necessary, you have lawful authority and your organisation permits that provider processing. You are responsible for your decision to use the final material; our own legal duties continue to apply.

06.Acceptable use

You must not use the service to:

• break the law, infringe intellectual property, privacy or other rights, or breach confidentiality obligations;
• create or distribute unlawful, fraudulent, discriminatory, threatening or exploitative material;
• upload malware, bypass safeguards, probe security without authorisation or access another person’s account or data;
• scrape, automate or overload the service in a way that disrupts it or evades reasonable usage limits;
• impersonate others, falsify credentials or misrepresent content as accredited, approved or independently verified; or
• publish restricted information or expose another person’s personal data without lawful authority.

We may investigate reasonably suspected misuse and restrict the affected activity or content where necessary to protect users, third parties or the service. We do not undertake to review every item before it is uploaded or shared.

07.Publishing, public links and exports

A signed public course link gives access to anyone who obtains it, without a learner account. Share it only with the intended audience and do not use it for confidential or restricted material. Rotating the link or unpublishing stops access through the old course link, but cannot recall screenshots, downloaded files, exports or copies already shared. Publishing a course does not give visitors unrestricted rights to reuse its content.

Keep suitable backups of source material and exports. When you upload an export to a learning platform or embed external media, you are responsible for the receiving platform’s rules, learner notices, permissions and any collection of learner information. The receiving platform and media providers may process data under their own notices.

08.Our service and intellectual property

We and our licensors retain rights in the service’s software, design, branding and documentation, subject to third-party and open-source licences. You receive permission to use the service while you comply with these terms. You may not copy, sell or misuse protected parts of the service, or reverse engineer them except where applicable law or the relevant licence allows it. This does not restrict your rights in your own content or lawful use of exported courses.

09.Third-party services and fees

AI providers, hosting services, linked websites, embedded media and learning platforms may have separate terms and privacy practices. We do not control their independent operation or endorse every linked item. Their involvement does not remove any responsibility the law places on us for selecting or using service providers.

If we offer paid features, the price, billing period, taxes, renewal, cancellation and applicable refund terms will be disclosed before purchase and require your authorisation. Mandatory consumer remedies continue to apply. These terms do not authorise an undisclosed charge.

10.Availability and service changes

We use reasonable care in providing the service, but do not promise uninterrupted or error-free access, permanent storage or protection against every security incident. Maintenance, network problems, provider outages and events outside our reasonable control can affect access. Keep independent copies of important work.

We may update or retire features for operational, security or legal reasons. Where reasonably practicable, we will give advance notice of a material reduction or closure and a reasonable opportunity to retrieve available content. Urgent protective action may take effect immediately. Any rights under a paid agreement or mandatory law remain in place.

11.Disclaimers, liability and your rights

Nothing in these terms excludes or limits liability, warranties, remedies or consumer rights that cannot lawfully be excluded or limited. This includes liability for fraud, fraudulent misrepresentation and any negligence or statutory duty for which a limitation is prohibited. These terms do not prevent a complaint to a regulator, a claim before a competent tribunal or access to a remedy provided by law.

Subject to those protections, the service is provided on an “as available” basis. Warranties about fitness for a particular purpose, non-infringement and results are excluded only where a fair and lawful exclusion is permitted. We are not responsible for loss to the extent it is caused by your unlawful content, failure to review AI output, unauthorised disclosure, breach of these terms or a third party’s independent conduct, except to the extent our own breach or failure to use reasonable care contributed to that loss.

If you use the service for business purposes, and to the extent permitted by law, we are not liable for indirect or consequential business loss, lost profits, lost revenue or lost business opportunities. You remain responsible for harm you unlawfully cause to others. No provision requires you to compensate us for our own negligence or wrongdoing.

12.Suspension, closure and data

You may stop using the service at any time and contact us to request account closure. We may restrict or end access for a material or repeated breach, a credible security risk, a legal requirement or non-payment of an agreed charge. We will act proportionately and, where reasonably possible, explain the reason and allow you to remedy the issue or request review. Immediate action may be necessary for urgent risks or legal duties.

Account closure and personal-data requests are handled under the Privacy Notice. Save any content you need before closure. Ownership, accrued payment obligations, lawful liability provisions and dispute provisions continue where their nature requires it; any content licence continues only as described in section 4.

13.Copyright, privacy and content complaints

To report suspected infringement, a privacy concern or unlawful content, email [email protected] with the affected course link or other location, a description of the concern, your basis for making the report and a way to contact you. Supply only the personal information needed to assess the complaint.

We may request clarification, restrict the affected content while investigating and invite a response from the uploader where appropriate. We may share the substance of a complaint where necessary to resolve it or comply with law, taking care with personal information. A review does not determine legal ownership or replace a court’s decision.

14.Resolving concerns and governing law

Please contact us with enough detail to investigate a concern. We encourage a good-faith attempt to resolve it, but contacting us first is not a condition of exercising a statutory right or seeking urgent relief. Malaysian law governs these terms, and Malaysian courts have jurisdiction, subject to any mandatory law that gives you another applicable law, forum or consumer tribunal.

If a provision is unenforceable, the rest continues to the extent permitted by law. A delay in enforcement does not waive a right. These terms and any separate service agreement or paid-feature terms accepted by you form the service agreement; a separately signed agreement prevails to the extent of a conflict. Nothing here overrides mandatory law.

15.Changes to these terms and contact

We may revise these terms to reflect changes to the service or applicable law. We will update the date on this page and give reasonable advance notice of material changes through the service or available account contact details, unless urgent legal or security reasons require an earlier change. Changes apply prospectively. Where the law requires fresh agreement, we will seek it. Otherwise, continued use after the notified effective date indicates acceptance; if you disagree, you may stop using the service and request closure.

For questions, reports or requests, contact coursebuilder at [email protected].